VeniceApartment > FAQs - Frequently Asked Questions

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Before, during and after reservation, we can help you.
WTA and its employees can answer to your questions about reservations and planning of the stay.

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FAQs - Frequently Asked Questions

Before booking
The following are the methods of payment:

- Credit card (only VISA or MASTERCARD).

- PayPal (at

- Bank Transfer: bank details are: c/o Banco BPM - Banco San Marco
San Marco, 383 - 30124 Venezia (Italy)
Venezia Agenzia 12 - 00709
SWIFT from our bank: BAPPIT21709

IT19X0503402070000000013760 - Cannaregio 3692 - 30121 Venice (Italy)
You can book on-line quickly and easily:
1 – After entering the dates of your stay and choosing the apartment you wish to book, click on the "Book Apartment" button and you will be directed to a secure booking form.
2 - Fill in the booking form with all the information requested. It is important to fill in all the fields. Make sure you have entered your email address correctly. If it is typed incorrectly, we will be unable to respond to your request.
3 - At this point in the secure booking form you must select the payment method. You may choose from three different types of payment:

PAYMENT BY CREDIT CARD (Visa or Mastercard):
Once you have inserted all your credit card details, press "Enter". You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.

Select PayPal as the payment method and press "Enter". You will be redirected to your PayPal account where you will be able to make the payment.

If you choose to pay by bank transfer, on our booking form you will find all our banking details necessary to make the payment.
Remember to enter the "Reservation Code" on the bank transfer. The Reservation Code can be found on the booking form. This allows us to trace it to the booking in question.
To complete the booking, we will wait for the copy of the transfer made within 48 hours (to be sent via email to our address At this point, you will receive an email from us confirming your booking and payment with useful information and all the details of your booking.
The following are always included in the price:

- complete set of linen
- electricity
- hot and cold water
- heating
- gas
- cot for infants (if required)
- check-in service (if provided)
- final clean (indicated in the details of the final price)
Depending on the apartment selected, there may be extra costs to pay (you can check all the details in the apartment tab):

- tourist tax (obligatory for a maximum of 5 nights)
    Adults: 4 euros per night
    Children (11/16 years): 2 euros per night
    Children (0/10 years): free

- security deposit (obligatory where applicable, to be paid on arrival)

Some optional services may incur an additional cost:
- daily cleaning (always optional, extra service)
- additional linen (always optional, extra service)
- personalised accompanied check-in service (always optional, extra service)
Many apartments will accept your pets but you must check this on the tab of the apartment in which you are interested. Some owners may request a supplement for a thorough clean. We advise you always to contact the owner of the apartment before booking to obtain all the details.
After having made a reservation
On confirmation of the booking, VA requires advance payment of 25% of the total price of the apartment, with the balance due at least 30 days before the date of arrival. For any booking made after this period, the full price of the apartment must be paid at the time of booking. Failure to pay by the specified deadline may result in the contract being cancelled.
We hope that these FAQs have answered all your questions but if you have any further questions do not hesitate to contact us by email on