FAQs - Frequently Asked Questions

The equipment provided is specified in the tab of each individual apartment.
Each apartment is always provided with linen (towels and sheets), blankets and pillows.

Depending on the apartment, the following may be included (check the specific details on the website):

- air conditioning
- washing machine
- dishwasher
- hairdryer
- Satellite TV
- HI-FI
- DVD player
- iron
- microwave oven
- complimentary internet access
- coffee maker (kettle)
- vacuum cleaner

The MAXIMUM number of persons allowed to stay in the apartment is indicated in each apartment description.
If you have a child younger than 3 years old, you may request a cot (sheets will not be provided). Children younger than 3 years old will NOT be counted in the maximum number of persons allowed.

The following are the methods of payment:

- Credit card (only VISA or MASTERCARD).

- PayPal (at info@veniceapartment.com)

- Bank Transfer:
Veniceagency.com bank details are:

Veniceagency.com c/o Banco BPM - Banco San Marco
San Marco, 383 - 30124 Venezia (Italy)
Venezia Agenzia 12 - 00709
SWIFT from our bank: BAPPIT21709

IBAN:	COUNTRY	CHECK DIGITS (CIN E)	CHECK CHARACTER (CIN)	BANK	BRANCH CODE	ACCOUNT
	IT	19	X	05034	02070	000000013760

Veniceagency.com - Cannaregio 3692 - 30121 Venice (Italy)

You can book on-line quickly and easily:
1 – After entering the dates of your stay and choosing the apartment you wish to book, click on the "Book Apartment" button and you will be directed to a secure booking form.
2 - Fill in the booking form with all the information requested. It is important to fill in all the fields. Make sure you have entered your email address correctly. If it is typed incorrectly, we will be unable to respond to your request.
3 - At this point in the secure booking form you must select the payment method. You may choose from three different types of payment:

PAYMENT BY CREDIT CARD (Visa or Mastercard):
Once you have inserted all your credit card details, press "Enter". You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.

PAYMENT BY PAYPAL:
Select PayPal as the payment method and press "Enter". You will be redirected to your PayPal account where you will be able to make the payment.

PAYMENT BY BANK TRANSFER:
If you choose to pay by bank transfer, on our booking form you will find all our banking details necessary to make the payment.
Remember to enter the "Reservation Code" on the bank transfer. The Reservation Code can be found on the booking form. This allows us to trace it to the booking in question.
To complete the booking, we will wait for the copy of the transfer made within 48 hours (to be sent via email to our address info@veniceapartment.com). At this point, you will receive an email from us confirming your booking and payment with useful information and all the details of your booking.

The following are always included in the price:

- complete set of linen
- electricity
- hot and cold water
- heating
- gas
- cot for infants (if required)
- check-in service (if provided)
- final clean (indicated in the details of the final price)

Depending on the apartment selected, there may be extra costs to pay (you can check all the details in the apartment tab):

- tourist tax (obligatory for a maximum of 5 nights)
    Adults: 4 euros per night
    Children (11/16 years): 2 euros per night
    Children (0/10 years): free

- security deposit (obligatory where applicable, to be paid on arrival)

Some optional services may incur an additional cost:
- daily cleaning (always optional, extra service)
- additional linen (always optional, extra service)
- personalised accompanied check-in service (always optional, extra service)

Many apartments will accept your pets but you must check this on the tab of the apartment in which you are interested. Some owners may request a supplement for a thorough clean. We advise you always to contact the owner of the apartment before booking to obtain all the details.

On confirmation of the booking, VA requires advance payment of 25% of the total price of the apartment, with the balance due at least 30 days before the date of arrival. For any booking made after this period, the full price of the apartment must be paid at the time of booking. Failure to pay by the specified deadline may result in the contract being cancelled.

If you have any requests or need to get in touch with your apartment owner, you will be able to contact them via your "booking chat" page, indicating any changes you wish to request.
If, however, you need to get in touch and there is no "booking chat" page available, you may always contact us via email at our address info@veniceapartment.com, remembering to specify your Reservation Code.

Each apartment may have a different cancellation policy so you should check the specific cancellation conditions in the booking tab.

If you have any requests or need to get in touch with your apartment owner, you will be able to contact them via your “booking chat” page, indicating any changes you wish to request.
If, however, you need to get in touch and there is no "booking chat" page available, you may always contact us via email at our address info@veniceapartment.com, remembering to specify your Reservation Code.

You will find all the details about times and check-in on the booking form. The owner may be able to help with your arrival by booking a taxi or porter service to carry your luggage to the apartment. We advise you to contact the owner at least a week before your arrival to allow them enough time to organise your check-in in the best way.

Depending on the type of check-in (self-check-in, assisted check-in) you will be provided with all the details of how to reach the apartment (or the meeting point) to make your arrival in the apartment simple and straightforward.

You will ALWAYS be able to contact the owner in real time by telephone or via your "booking chat".

No, there is not always one: some owners may decide to ask you to pay a security deposit to cover any damages. You will find all the details of whether or not a security deposit is required, and how much it costs, on the apartment tab. If there is one, the security deposit will be requested upon arrival directly by the owner (cash or credit card); this cost will not be included in the price paid for the booking. If there are no damages at the end of the stay, the owner is obliged to refund the security deposit to the guest.

In the case of vandalism, damage and/or theft caused by the customer in the rented apartment, he/she will be personally responsible, not just for the payment of the security deposit, but also for the payment of the cost of the damages, which is established by the owner.

Since the 24th August 2011, the Municipality of Venice has applied a tax to all tourists staying in Venice.
The tax will be a maximum of €4 per person per night for a maximum of five nights.
The tax, which is not included in the price of the apartment, can be paid in cash on arrival.

Yes, where present, the internet service is always free of charge in every apartment. You will find all the details in the apartment tab.