FAQs - Frequently Asked Questions

Fully equipped kitchen, fridge, linen (sheets and towels), pillows and blankets.

Depending on the apartment, the following may be included (check the specific details on the website):
- air conditioning
- washing machine
- dishwasher
- hairdryer
- Satellite TV
- HI-FI
- DVD player
- iron
- microwave oven
- complimentary internet access
- coffee maker (kettle)
- vacuum cleaner

The maximum number of persons allowed to stay there is shown in the description of each apartment.
If you have a child below the age of 3, you can request a cot bed (sheets will not be provided).

The following are the methods of payment:

- Credit card (only VISA or MASTERCARD).

- PayPal

- Bank Transfer:
Veniceagency.com bank details are:

Veniceagency.com c/o Banco BPM - Banco San Marco
San Marco, 383 - 30124 Venezia (Italy)
Venezia Agenzia 12 - 00709
SWIFT from our bank: BAPPIT21709

IBAN:	COUNTRY	CHECK DIGITS (CIN E)	CHECK CHARACTER (CIN)	BANK	BRANCH CODE	ACCOUNT
	IT	19	X	05034	02070	000000013760

Veniceagency.com - Cannaregio 3692 - 30121 Venice (Italy)

If you have any questions or need clarification on any point, contact us by email or telephone and our expert consultants will be happy to help you.

Alternatively you can book on-line easily and quickly:
1 - When you have selected the apartment you wish to reserve, click “Book Apartment” and you will be directed to a secure booking form.
2 - Complete the booking form with all the information requested – it is important to fill in all the fields. Ensure that your have entered your email address correctly. If it is entered incorrectly we will not be able to reply to your request.
3 - At this point in the secure booking form you must choose the method of payment. There are three different ways of paying:

PAYMENT BY CREDIT CARD (Visa or Mastercard):
Once you have inserted all your credit card details, press “Enter”. You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.

PAYMENT BY PAYPAL:
Select PayPal as the payment method and press “Enter”. You will be redirected to your PayPal account where you will be able to make the payment.

PAYMENT BY BANK TRANSFER:
If you choose to pay by bank transfer, on our booking form you will find all our banking details necessary to make the payment.
Remember to enter the "Reservation Code" on the bank transfer. The Reservation Code can be found on the booking form. This allows us to trace it to the booking in question.
To complete the booking, we will await a copy of the bank transfer made (via fax on +390415244394 or via email to info@veniceapartment.com). You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.
NB: In order to avoid the apartment you have reserved being booked by another person during the period between making your decision and sending the copy of the successful bank transfer, we advise you to email us, informing us that you are waiting to make the payment. We will ensure that we hold the apartment you have selected during this period.

- electricity
- hot and cold water
- central heating
- gas
- a complete set of sheets and towels
- final clean
- cot bed (without bed linen)
- check-in service (free of charge until 9pm: from 9-12pm an extra €50 payable in cash on arrival)

- city tax (obligatory, see the special section)
- security deposit (see the special section)
- daily cleaning (optional extra service)
- additional linen (optional extra service)
- check-in after 9pm up until 12pm €50 extra payable in cash on arrival

We do not carry out this type of service. Photographs and all the apartment details can be viewed on our website.

Animals are only admitted if a request has been made in writing (via fax or email) before booking and receiving subsequent confirmation of the stay. An extra charge may be required.

On confirmation of the booking, VA requires advance payment of 25% of the total price of the apartment, with the balance due at least 30 days before the date of arrival. For any booking made after this period, the full price of the apartment must be paid at the time of booking. Failure to pay by the specified deadline may result in the contract being cancelled.

You should contact us by email at info@veniceapartment.com indicating the changes you wish to make to your booking, remembering to specify your Reservation Code.

You should contact us by email at info@veniceapartment.com.
Cancellation of the booking by the client gives VeniceApartment.com the right to request the following percentages of the overall cost of the apartment:

- up until 31 days prior to the date of arrival: 10%
- from 30 to 21 days prior to the date of arrival: 25%
- from 20 to 11 days prior to the date of arrival: 50%
- from 10 days to 72 hours prior to the date of arrival: 75%
- no reimbursement is due once the above periods have expired or if the stay is cut short.

We can help to make your arrival in the city easier by booking you a taxi or by arranging for a porter to carry your luggage to the apartment. For information and prices, contact us via email at info@veniceapartment.com.

After booking you will receive an email with a form asking you to enter the details of your arrival which will enable us to help you and ensure that we meet you punctually.
We will then send you an email with all the instructions required for reaching the apartment.
When you reach your arrival point (airport, port, railway station or car park) you should telephone us on the mobile number which you have been provided with so that our representative can go punctually to the meeting place (pre-arranged by email) to hand over the keys to you and accompany you to the apartment where the check-in procedures will be carried out.

When you enter the apartment, you will be required to sign a receipt for payment of a deposit of € 500 which is payable by credit card (if you do not have a credit card, in exceptional circumstances, you can pay in cash) and which is held as security against any possible damage caused. The receipt will be destroyed at the end of the letting period if no damage or irregularity has occurred in the property. If the client vacates the property before the end of the letting period, we are authorised to keep the deposit until we have carried out an inspection to see that no damage has been caused. Only after this inspection will the deposit be refunded to you. In case of wilful or accidental damage or theft by the client in the rental property, the client will be liable for the full cost, in excess of the deposit already paid, of the damage suffered by VA.

Since the 24th August 2011, the Municipality of Venice has applied a tax to all tourists staying in Venice.
The tax will be a maximum of €4 per person per night for a maximum of five nights.
The tax, which is not included in the price of the apartment, can be paid in cash on arrival.

Yes, Internet access is always free in each apartment.
The type of internet connection will be specifically indicated on the individual form for each apartment on our website: either ADSL or wi-fi internet key connection.