VeniceApartment > Clients service

Contact us for help!

Before, during and after reservation, we can help you.
WTA and its employees can answer to your questions about reservations and planning of the stay.

Contact us

call us to:
+39.041.2440127

or send us a mail.

Ask information

FAQs – FREQUENTLY ASKED QUESTIONS

Before booking
The following are the methods of payment:

- Credit card (only VISA or MASTERCARD).

- PayPal

- Bank Transfer:
Veniceagency.com bank details are:

Veniceagency.com c/o Banco San Marco
Calle Vallaresso 1336A - 30124 Venice (Italy).
SWIFT from our bank: BAPPIT21049


IBAN:COUNTRYCHECK DIGITS (CIN E)CHECK CHARACTER (CIN)BANKBRANCH CODEACCOUNT
IT86I0503402001000000013760

Veniceagency.com - Cannaregio 3692 - 30121 Venice (Italy)
If you have any questions or need clarification on any point, contact us by email or telephone and our expert consultants will be happy to help you.

Alternatively you can book on-line easily and quickly:
1 - When you have selected the apartment you wish to reserve, click “Book Apartment” and you will be directed to a secure booking form.
2 - Complete the booking form with all the information requested – it is important to fill in all the fields. Ensure that your have entered your email address correctly. If it is entered incorrectly we will not be able to reply to your request.
3 - At this point in the secure booking form you must choose the method of payment. There are three different ways of paying:

PAYMENT BY CREDIT CARD (Visa or Mastercard):
Once you have inserted all your credit card details, press “Enter”. You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.

PAYMENT BY PAYPAL:
Select PayPal as the payment method and press “Enter”. You will be redirected to your PayPal account where you will be able to make the payment.

PAYMENT BY BANK TRANSFER:
If you choose to pay by bank transfer, on our booking form you will find all our banking details necessary to make the payment.
Remember to enter the "Reservation Code" on the bank transfer. The Reservation Code can be found on the booking form. This allows us to trace it to the booking in question.
To complete the booking, we will await a copy of the bank transfer made (via fax on +390415244394 or via email to info@veniceapartment.com). You will then receive an email confirming the booking and payment received with useful information and all the details of your booking.
NB: In order to avoid the apartment you have reserved being booked by another person during the period between making your decision and sending the copy of the successful bank transfer, we advise you to email us, informing us that you are waiting to make the payment. We will ensure that we hold the apartment you have selected during this period.
- electricity
- hot and cold water
- central heating
- gas
- a complete set of sheets and towels
- final clean
- cot bed (without bed linen)
- check-in service (free of charge until 7pm: from 7-11pm an extra €50 payable in cash on arrival)
- city tax (obligatory, see the special section)
- security deposit (see the special section)
- daily cleaning (optional extra service)
- additional linen (optional extra service)
- check-in after 7pm up until 11pm €50 extra payable in cash on arrival
We do not carry out this type of service. Photographs and all the apartment details can be viewed on our website.
Animals are only admitted if a request has been made in writing (via fax or email) before booking and receiving subsequent confirmation of the stay. An extra charge may be required.
After having made a reservation
We hope that these FAQs have answered all your questions but if you have any further questions do not hesitate to contact us by email on info@veniceapartment.com.